Hedonism drives luxury brand loyalty, not quality or brand love
Consumers are more attuned to how they see the brand as a vehicle for their self-expression and social approval.
Consumers are more attuned to how they see the brand as a vehicle for their self-expression and social approval.
More than a quarter of those surveyed said they were ‘less loyal’ now, and researchers warn that ‘habit’ is not ‘loyalty’.