Chat Commerce
Chat Commerce Trends Report says 95% of consumers want a personalised chat experience for booking updates, flight delays and late check-ins.
Chat Commerce
Customer Service
Close to half of execs reported that customers find their payment technology hard to use, while 40% said reporting and analysis is disjointed.
Chat Commerce
New service enables Smart Shopper loyalty members to use WhatsApp for loyalty points queries, competition entries and other services 24/7.
