CX professional Clint Payne joins research and consulting firm, bringing over 20 years of experience in the customer space.
Ipsos South Africa announces appointment of new Chief Growth Officer Read More »
Organisations must harness the power of AI to free up their people to do what no robot can do – truly connect with customers.
Can AI and chatbots really deliver customer service excellence? Read More »
Customer satisfaction is on the decline in the brave new world of work, new research into remote-hybrid work finds.
Companies and employees like remote-hybrid work. Customers don’t! Read More »
Organisations must harness the power of AI to free up their people to do what no robot can do – truly connect with customers.
Can AI and chatbots really deliver customer service excellence? Read More »
Organisations must harness the power of AI to free up their people to do what no robot can do – truly connect with customers.
Can AI and chatbots really deliver customer service excellence? Read More »
On average, customers are willing to wait no more than 24 hours for complete resolution of their query, study finds.
SA financial services brands rate highly in latest CX index Read More »
This can be useful for marketers who need to analyse customer data sets, but can’t use identifiable personal information.
Why CX professionals should use generative AI to create synthetic data Read More »
Top execs want to use advanced forms of AI and analytics for better customer service and improve productivity. But it’s not plain sailing.
African CEOs are leveraging AI to accelerate customer experiences Read More »
Researchers say it’s important for hotels to be accountable and transparent about data privacy and security to ensure AI is used responsibly.
Most important factors in hotel guests’ acceptance of AI technology Read More »
Collecting customer feedback and data, but not knowing what to do next, has been a major problem for businesses, says agency boss.
Global customer-centricity awards prove enlightening for local agency Read More »
info@africanmarketingconfederation.org
Dr. Kin Kariisa is an extraordinary force at the helm of Next Media Services, a conglomerate encompassing NBS TV, Nile Post, Sanyuka TV, Next Radio, Salam TV, Next Communication, Next Productions, and an array of other influential enterprises. His dynamic role as Chief Executive Officer exemplifies his unwavering commitment to shaping media, business, and community landscapes.
With an esteemed academic journey, Dr. Kariisa’s accolades include an Honorary PhD in exemplary community service from the United Graduate College inTexas, an MBA from United States International University in Nairobi, Kenya, a Master’s degree in Computer Engineering from Huazong University in China, and a Bachelor’s degree in Statistics from Makerere University.
Dr. Kariisa pursued PhD research in Computer Security and Identity Management at Security of Systems Group, Radboud University in Nijmegen, Netherlands. As a dynamic educator, he has shared his expertise as a lecturer of e-Government and Information Security at both Makerere University and Radboud University.
Dr Kin did his PhD research in Computer Security and Identity Management at Security of Systems Group, Radbond University in Nigmegen, Netherlands. He previously served as a lecturer of e-Government and Information Security at Makerere University in Kampala, Uganda and Radbond University in Netherlands.
Dr Kin did his postgraduate courses in Strategic Business Management, Strategic Leadership Communication and Strategies for Leading Successful Change Initiatives at Harvard University, Boston USA.