Organisations must harness the power of AI to free up their people to do what no robot can do – truly connect with customers.
Can AI and chatbots really deliver customer service excellence? Read More »
Organisations must harness the power of AI to free up their people to do what no robot can do – truly connect with customers.
Can AI and chatbots really deliver customer service excellence? Read More »
Second edition of the study surveyed over 5,000 consumer and business customers, with banks urged to act on the results.
Latest Customer Satisfaction Index Report for Ghana’s banks released Read More »
Organisations must harness the power of AI to free up their people to do what no robot can do – truly connect with customers.
Can AI and chatbots really deliver customer service excellence? Read More »
On average, customers are willing to wait no more than 24 hours for complete resolution of their query, study finds.
SA financial services brands rate highly in latest CX index Read More »
Collecting customer feedback and data, but not knowing what to do next, has been a major problem for businesses, says agency boss.
Global customer-centricity awards prove enlightening for local agency Read More »
Study emphasises that people who feel a business is unresponsive to them will complain, disengage and create negative word-of-mouth.
Customers who feel ‘powerless’ will disengage with that company Read More »
Survey finds two-thirds of people prefer to use social media during the buying process, but younger consumers are particularly unhappy.
Customer Experience Read More »
Develop CX strategies that will reduce your cost-to-serve while maintaining a high level of service quality.
Customer Experience Read More »
Close to half of execs reported that customers find their payment technology hard to use, while 40% said reporting and analysis is disjointed.
info@africanmarketingconfederation.org
Dr. Kin Kariisa is an extraordinary force at the helm of Next Media Services, a conglomerate encompassing NBS TV, Nile Post, Sanyuka TV, Next Radio, Salam TV, Next Communication, Next Productions, and an array of other influential enterprises. His dynamic role as Chief Executive Officer exemplifies his unwavering commitment to shaping media, business, and community landscapes.
With an esteemed academic journey, Dr. Kariisa’s accolades include an Honorary PhD in exemplary community service from the United Graduate College inTexas, an MBA from United States International University in Nairobi, Kenya, a Master’s degree in Computer Engineering from Huazong University in China, and a Bachelor’s degree in Statistics from Makerere University.
Dr. Kariisa pursued PhD research in Computer Security and Identity Management at Security of Systems Group, Radboud University in Nijmegen, Netherlands. As a dynamic educator, he has shared his expertise as a lecturer of e-Government and Information Security at both Makerere University and Radboud University.
Dr Kin did his PhD research in Computer Security and Identity Management at Security of Systems Group, Radbond University in Nigmegen, Netherlands. He previously served as a lecturer of e-Government and Information Security at Makerere University in Kampala, Uganda and Radbond University in Netherlands.
Dr Kin did his postgraduate courses in Strategic Business Management, Strategic Leadership Communication and Strategies for Leading Successful Change Initiatives at Harvard University, Boston USA.