Global customer-centricity awards prove enlightening for local agency
Collecting customer feedback and data, but not knowing what to do next, has been a major problem for businesses, says agency boss.
Customer service
Customers who feel ‘powerless’ will disengage with that company
Study emphasises that people who feel a business is unresponsive to them will complain, disengage and create negative word-of-mouth.
Customer Experience
Survey finds two-thirds of people prefer to use social media during the buying process, but younger consumers are particularly unhappy.
Customer Experience
Develop CX strategies that will reduce your cost-to-serve while maintaining a high level of service quality.
Customer Service
Close to half of execs reported that customers find their payment technology hard to use, while 40% said reporting and analysis is disjointed.
Conversational Marketing
Today’s consumers want it all: Excellent service, quality products and solutions, and brands that engage with them in a relatable manner.
