How to start building greater brand trust with your customers

By our News Team | 2023

Share content of value, put clients front and centre, and revisit which metrics matter on social media, says expert.

After being bombarded with traditional advertising for decades, consumers today are fatigued from facing digital advertising at every turn. 


As a result, their behaviours and preferences have evolved. Customers today do not want advertisements forced upon them. They seek authenticity and want to build relationships with brands they can trust.

Brand Trust

People want to build relationships with brands they can trust. Photo by Dio Hasbi Saniskoro from Pexels

This is according to Nataly Kelly, Chief Growth Officer at Rebrandly, an Irish-based provider of link management solutions to businesses across the globe.


Writing in Entrepreneur magazine, she offers several simple but important ways organisations can start building greater brand trust with their customers:


  1. Share high-quality, customer-focused content


If you always make your content about your own product or services, you are not being helpful to your customers. Today’s consumers have a stronger adverse reaction to company centred content than ever before.


As a rule of thumb, 80% of your content should be helpful and non-promotional, while the other 20% can discuss your brand or your offering. To increase brand trust, ensure all of your content is truly helpful to your customers.


  1. Revisit which metrics matter on social media


In our data-minded world, it’s easy to forget that what we’re really working to do as marketers on social media is not just to get ‘views’ and ‘shares’ and ‘likes’. Rather, it’s about engagement with people and creating a positive sentiment they can take away from engaging with your brand.


  1. Put your customers front and centre


Influencer marketing is highly effective because people want to hear from real people who use, recommend and love a brand’s products and services. They relate much more to other people than to a faceless company telling them why they should trust a brand, let alone buy from them. Endorsements, testimonials, advocacy and influencers are extremely valuable for creating brand trust in digital settings.


  1. Only share trustworthy links


Because consumers distrust generic, unbranded links and regard them as spammy, it has never been more important for marketers to provide instantly recognisable and trustworthy links. Brands can simply use domains they already have, or acquire new ones to generate branded links instead of generic ones. Marketers, especially brand builders, are obligated to ensure their connections are branded and trusted. 

You can read the full article here.

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    Dr Kin Kariisa

    Group CEO - Next Media

    Dr. Kin Kariisa is an extraordinary force at the helm of Next Media Services, a conglomerate encompassing NBS TV, Nile Post, Sanyuka TV, Next Radio, Salam TV, Next Communication, Next Productions, and an array of other influential enterprises. His dynamic role as Chief Executive Officer exemplifies his unwavering commitment to shaping media, business, and community landscapes.
    With an esteemed academic journey, Dr. Kariisa’s accolades include an Honorary PhD in exemplary community service from the United Graduate College inTexas, an MBA from United States International University in Nairobi, Kenya, a Master’s degree in Computer Engineering from Huazong University in China, and a Bachelor’s degree in Statistics from Makerere University.
    Dr. Kariisa pursued PhD research in Computer Security and Identity Management at Security of Systems Group, Radboud University in Nijmegen, Netherlands. As a dynamic educator, he has shared his expertise as a lecturer of e-Government and Information Security at both Makerere University and Radboud University.

    Dr Kin did his PhD research in Computer Security and Identity Management at Security of Systems Group, Radbond University in Nigmegen, Netherlands. He previously served as a lecturer of e-Government and Information Security at Makerere University in Kampala, Uganda and Radbond University in Netherlands.

    Dr Kin did his postgraduate courses in Strategic Business Management, Strategic Leadership Communication and Strategies for Leading Successful Change Initiatives at Harvard University, Boston USA.

    • Other current and previous roles played by Dr Kin Kariisa:
    • Lecturer of e-Government and Information Security to graduate students at Makerere University, Kampala and Radbond University in the Netherlands
    • Director of Eco Bank Uganda Limited, one of the largest banks in Africa
    • Chairman of the National Association of Broadcasters, an umbrella industry association for all Television, Radio and online broadcasters in Uganda.
    • Chairman of Board of Directors of Nile Hotel International, that owns the leading hotel in Uganda, Kampala Serena Hotel.
    • Chairman of Board of Directors of Soliton Telmec Uganda, the leading telecom company in Optic fibre business managing over 80% of optic fibre in Uganda.