
We know AI influencers aren’t real – so why do we trust them?
Researchers describe AI influencers as having a ‘dual identity’. Consumers evaluate both ‘person’ and ‘technology’ identities at once.
SHOPPING TRENDS
By our News Team | 2021
Home cooking, digital downloads and online shopping shoot up during NZ’s current lockdown. But bakeries and cafes take a hit.
Data from banking giant Westpac NZ shows a dramatic change in spending habits by New Zealanders in the first fortnight of the country’s current lockdown.
Home meal kits and digital downloads were in hot demand as households readjusted to life within their own four walls. In contrast, shops such as bakeries and fast-food stores saw a massive drop off in business.
Westpac NZ Chief Experience Officer, Oliver Lynch, says New Zealanders aren’t just spending money on different things than before, they’re also spending at different times of the day.
“Transaction levels between 10pm and midnight have been 61% lower than usual during lockdown, which reflects we’re not going out and socialising with friends, or perhaps that we’re just getting to bed earlier for a good night’s sleep,” Lynch says.
Spending on downloaded content doubles
“Spending on downloaded content from companies like Apple and Amazon as a proportion of all spending has more than doubled from 2.3% to 5%, while the share of transactions at specialty food markets and home-meal kit companies are up from 1.8% to 3.1%, a 72% increase in share.
“In other words, Kiwis are reading, binge-watching and cooking up a storm.”
Purchases were down 99% at bakeries and 97% at fast-food retailers, with vending machines making up much of the remaining spending. Transactions at building supply companies and service stations also dropped by 82% and 57% from their pre-lockdown levels respectively.
Supermarket spending accounted for 22% of all transactions – up from 16% in pre-lockdown times. “It’s clear that many small businesses like bakeries and cafes have been hit hard by the latest lockdown,” Lynch noted.

Researchers describe AI influencers as having a ‘dual identity’. Consumers evaluate both ‘person’ and ‘technology’ identities at once.

Reputation and trust, once modest influences on hotel choice, have become some of the strongest predictors of patronage, study finds.

South African brands are increasingly setting the global benchmark for customer loyalty strategies, organisers say.

Global influences among younger consumers are still present, but they are being filtered through a distinctly Zambian lens.

Researchers find that lack of perceived ‘genuine care’ is the mechanism connecting AI involvement to lower trust ratings.

Explore the 2026 AMC Conference speaker line-up. Top African marketing voices gather in Zambia to tackle AI, AfCFTA, and brand power. Register today.

New industry currency will bring South African television and online video audiences together in a single measurement system.

Making people feel that an event space reflects their values leads to long-term loyalty and spending. FOMO also plays its part.

Norms may change, but right now it’s better to err on the side of caution when using AI in advertisements, study finds.

GeoPoll insights report from Kenya, Nigeria and South Africa finds that quality remains the key purchase driver in FMCG.

As the country celebrates Heritage Month, Takealot embarks on a campaign to speak to consumers in all 12 official languages.