
Analysing how impatience impacts consumer behaviour in an online world
Lessons from pizza delivery can be transferred to any business that sells products online and relies upon delivery channels.
RETAIL
By our African Marketing Confederation News Team | 2024
Chain has 30 stores and more than 1,000 staff in the country. It hopes to find a buyer for the local operations.
Choppies, the Botswana-based supermarket group, has confirmed its rumoured exit from the Zimbabwean market and has begun a search for prospective buyers of its local assets. These include 30 stores and over 1,000 staff.
Photo: Choppies
According to media reports that circulated in the country in recent months, the instability of the Zimbabwe Gold (ZiG) currency introduced in April, high levels of inflation, and growing competition from the informal sector are all factors in the decision.
Choppies is known to be worried that the resulting poor performance of the chain’s Zimbabwe operations is putting a strain on the financial performance of the group as a whole.
“Ongoing power outages and droughts affecting agricultural produce have also contributed to the exit. Choppies noted that it had seen a reduction of 30% in footfall, partially due to customers shifting custom towards the informal sector,” comments Trendtype, the emerging markets consultancy.
Informal traders are avoiding regulations and taxes
“Formal retailers use the official exchange rate, whilst informal retailers purchase from manufacturers and sell to customers in USD. Informal traders avoid having to comply with regulations and manage to avoid paying tax and rental costs.”
NewsDay, the Zimbabwean-based newspaper, quotes Choppies as saying: “While we believe in the country’s long-term viability, Choppies as a group needs more capital to support its Zimbabwean operations for extended periods and has already invested significant capital to support the operations. Due to the factors mentioned above, we have decided to exit the country.”
Choppies now remains in Botswana, Kenya, Namibia and Zambia. It has previously exited several other African markets, including Mozambique and Tanzania.
CEO Ramachandran Ottapathu is on record as saying that the long-term focus of the Choppies strategy is to reduce debt.

Lessons from pizza delivery can be transferred to any business that sells products online and relies upon delivery channels.

The platform along the Lobito Corridor is expected to include warehouses, a fuel terminal, a mineral terminal and industrial areas.

Much of the broader conversation around AI in market research assumes conditions that do not consistently exist across many African markets, writes Soyinka Witness.

Consumers are asking AI which retailer offers the best deal, comparing products or researching brands before visiting a website or store.

Kenya Ports Authority is working to improve cargo flow and efficiency to support growing trade volumes at vital import-export gateway.

African consumers want ethical, responsible choices. Therefore, brand growth hinges on making sustainable choices affordable and relevant.

Examining the tech-hype trap and why human judgement, not technology, will pave the way to competitive advantage in Africa.

Strategic senior appointment comes at a time when the local advertising-intelligence landscape is entering a period of significant change.

Ghana has shifted decisively into consumer-led recovery, with Côte d’Ivoire and Cameroon following more gradually.

AMC President discusses the upcoming conference’s ‘full circle’ and the gathering’s role in navigating marketing’s paradigm shift.

Africa’s retail future may be led not by size, but by those who most effectively remove the friction between customer intent and transaction.