CUSTOMER EXPERIENCE

Ipsos South Africa announces appointment of new Chief Growth Officer

By our African Marketing Confederation News Team | 2024

CX professional Clint Payne joins research and consulting firm, bringing over 20 years of experience in the customer space.

Ipsos South Africa has announced the appointment of Clint Payne as its new Chief Growth Officer.

 

He is already on board with the research firm and representing it at Customer Experience Management Week (known as CEM Week) taking place in Cape Town from 30 July to 1 August.

Clint Payne. Photo: LinkedIn

At CEM Week, Payne is moderating an expert panel discussion titled ‘Strategic Alliance Formation: Advanced Techniques for Connecting with Optimal Solution Partners’. This aims to discover insights on forging powerful partnerships that drive business success.

 

“With his leadership and client-centric mindset, we look forward to finding innovative new ways to help our clients understand their customers and achieve their goals. We’re thrilled to have his expertise,” Ipsos SA says in a statement posted on LinkedIn.

 

Seasoned CX culture transformation expert

 

Payne describes himself as “a seasoned CX culture transformation expert” and was previously a freelance CX and customer change consultant before joining Ipsos.

 

Prior to that he spent more than 10 years with the Multichoice group, where he held various roles, including Group Lead for Customer Experience.

 

In this position, Payne aligned experiences across not only Multichoice’s businesses (South Africa, Rest of Africa and Connected Video) but also its channels (physical, satellite and online).

 

Evolving these experiences meant coordinating agile delivery cycles across digital and more traditional business systems support in order to deliver changes in concert with input from stakeholders in three quite different businesses, he explains on his LinkedIn profile.

 

Before joining Multichoice, Payne was Executive: Customer Experience at cellular network Virgin Mobile.

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    Dr Kin Kariisa

    Group CEO - Next Media

    Dr. Kin Kariisa is an extraordinary force at the helm of Next Media Services, a conglomerate encompassing NBS TV, Nile Post, Sanyuka TV, Next Radio, Salam TV, Next Communication, Next Productions, and an array of other influential enterprises. His dynamic role as Chief Executive Officer exemplifies his unwavering commitment to shaping media, business, and community landscapes.
    With an esteemed academic journey, Dr. Kariisa’s accolades include an Honorary PhD in exemplary community service from the United Graduate College inTexas, an MBA from United States International University in Nairobi, Kenya, a Master’s degree in Computer Engineering from Huazong University in China, and a Bachelor’s degree in Statistics from Makerere University.
    Dr. Kariisa pursued PhD research in Computer Security and Identity Management at Security of Systems Group, Radboud University in Nijmegen, Netherlands. As a dynamic educator, he has shared his expertise as a lecturer of e-Government and Information Security at both Makerere University and Radboud University.

    Dr Kin did his PhD research in Computer Security and Identity Management at Security of Systems Group, Radbond University in Nigmegen, Netherlands. He previously served as a lecturer of e-Government and Information Security at Makerere University in Kampala, Uganda and Radbond University in Netherlands.

    Dr Kin did his postgraduate courses in Strategic Business Management, Strategic Leadership Communication and Strategies for Leading Successful Change Initiatives at Harvard University, Boston USA.

    • Other current and previous roles played by Dr Kin Kariisa:
    • Lecturer of e-Government and Information Security to graduate students at Makerere University, Kampala and Radbond University in the Netherlands
    • Director of Eco Bank Uganda Limited, one of the largest banks in Africa
    • Chairman of the National Association of Broadcasters, an umbrella industry association for all Television, Radio and online broadcasters in Uganda.
    • Chairman of Board of Directors of Nile Hotel International, that owns the leading hotel in Uganda, Kampala Serena Hotel.
    • Chairman of Board of Directors of Soliton Telmec Uganda, the leading telecom company in Optic fibre business managing over 80% of optic fibre in Uganda.