Nigerian supermarket chain begins trial of self-checkout system

By our African Marketing Confederation News Team | 2024

Service aims to streamline the shopping process by enabling customers to pay for their items online, avoiding long queues.

Justrite, the small Nigerian supermarket chain, has begun trialling a mobile self-checkout system at its store in the Bariga district of Lagos. It is partnering with Jump n Pass, a technology startup.

Image by Tung Lam from Pixabay


If successful, the intention is to roll out the system to all 26 Justrite Superstores in Western Nigeria. 


The checkout service promises to streamline the shopping process by enabling customers to pay for their items online, eliminating the need for traditional checkout queues. Jump n Pass claims it can be 60% faster than traditional checkouts. 


Reports technology news website Tech Estate: “The adoption of Jump n Pass’s mobile self-checkout solution by Justrite reflects a strategic move to address customer preferences and mitigate revenue loss associated with long queues.  


“Studies indicate that 86% of customers are inclined to avoid stores with lengthy checkout lines, underscoring the importance of optimising the checkout process.” 


Web app syncs with the store’s inventory 


According to Tech Estate, upon entering a store, customers utilise a web app to scan a barcode, identifying the specific store location. The app syncs with the store’s inventory, allowing customers to scan items with their smartphones and create an online cart.  


Subsequently, customers complete their purchase online, bypassing traditional checkout queues. 


“While the mobile self-checkout system offers convenience, store attendants play a crucial role in verifying purchases to ensure accuracy. To streamline this process, Jump n Pass imposes limits on the number of items customers can purchase,” the website says. 


Comments Trendtype, the London-based emerging markets consultancy: “It’s not clear how much of a trend self-checkout will be in Nigeria, where the modern trade is a tiny percentage of total grocery retail sales.” 


Shoprite Checkers in South Africa and Carrefour in Kenya are among the African retail chains already using self-checkout systems. 

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    Dr Kin Kariisa

    Group CEO - Next Media

    Dr. Kin Kariisa is an extraordinary force at the helm of Next Media Services, a conglomerate encompassing NBS TV, Nile Post, Sanyuka TV, Next Radio, Salam TV, Next Communication, Next Productions, and an array of other influential enterprises. His dynamic role as Chief Executive Officer exemplifies his unwavering commitment to shaping media, business, and community landscapes.
    With an esteemed academic journey, Dr. Kariisa’s accolades include an Honorary PhD in exemplary community service from the United Graduate College inTexas, an MBA from United States International University in Nairobi, Kenya, a Master’s degree in Computer Engineering from Huazong University in China, and a Bachelor’s degree in Statistics from Makerere University.
    Dr. Kariisa pursued PhD research in Computer Security and Identity Management at Security of Systems Group, Radboud University in Nijmegen, Netherlands. As a dynamic educator, he has shared his expertise as a lecturer of e-Government and Information Security at both Makerere University and Radboud University.

    Dr Kin did his PhD research in Computer Security and Identity Management at Security of Systems Group, Radbond University in Nigmegen, Netherlands. He previously served as a lecturer of e-Government and Information Security at Makerere University in Kampala, Uganda and Radbond University in Netherlands.

    Dr Kin did his postgraduate courses in Strategic Business Management, Strategic Leadership Communication and Strategies for Leading Successful Change Initiatives at Harvard University, Boston USA.

    • Other current and previous roles played by Dr Kin Kariisa:
    • Lecturer of e-Government and Information Security to graduate students at Makerere University, Kampala and Radbond University in the Netherlands
    • Director of Eco Bank Uganda Limited, one of the largest banks in Africa
    • Chairman of the National Association of Broadcasters, an umbrella industry association for all Television, Radio and online broadcasters in Uganda.
    • Chairman of Board of Directors of Nile Hotel International, that owns the leading hotel in Uganda, Kampala Serena Hotel.
    • Chairman of Board of Directors of Soliton Telmec Uganda, the leading telecom company in Optic fibre business managing over 80% of optic fibre in Uganda.