E-COMMERCE

Nearly 10% of online shopping traffic now comes from social media

By our News Team | 2021

Social media is becoming an increasingly important source of customers for online sellers, a recent international study finds.

In Q2 2021, 8.9% of visits to digital commerce sites came from social media, up from 6.6% in Q3 2019. Social media’s importance is even higher for digital commerce traffic on tablets and mobile devices, taking a double-digit share of traffic.

Social media is becoming an increasingly important source of customers for online sellers, according to worldwide data from the Salesforce Shopping Index.

The way we shop has changed. We’re no longer limited to store browsing or online shopping; we can click through from a brand’s Instagram page and easily purchase that shirt featured in a post. 

Social media boosts online sales

Photo by Cardmapr at Unsplash

The share of visits to digital commerce sites that came from a social media platform has risen steadily over the past two years, and this share is likely to rise further when including the role of ‘dark’ social platforms.

Dark social and invisible shares

Dark social describes the ‘invisible’ shares that happen through channels such as messengers, but also email and text messages. If you go to a newspaper, pick any article and send the URL via Facebook Messenger to one of your friends, you’ve shared it via dark social. For that newspaper, the share will come up as ‘direct’, even though you didn’t type the whole link into your browser. This makes dark social a form of referral traffic that is attributed to the wrong channel.

The share of visits to digital commerce sites which came from a social media platform is even higher for mobile and tablet traffic. For visits to digital commerce sites on a tablet device, 16.0% came from a social media platform. This is more than double the Q3 2019 level. For mobile devices, 11.6% of traffic was from social media, according to the study.

Brands are also recognising this opportunity, with influencers and livestream content being popular ways to attract audiences to e-commerce sites.

However, the cost of social media and e-commerce advertising is rising quickly and this could be a challenge for advertisers selling online. As marketers invest more, it will also be vital to rethink the role of brand in digital commerce.

Source: Salesforce Shopping Index, WARC Data

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    Dr Kin Kariisa

    Group CEO - Next Media

    Dr. Kin Kariisa is an extraordinary force at the helm of Next Media Services, a conglomerate encompassing NBS TV, Nile Post, Sanyuka TV, Next Radio, Salam TV, Next Communication, Next Productions, and an array of other influential enterprises. His dynamic role as Chief Executive Officer exemplifies his unwavering commitment to shaping media, business, and community landscapes.
    With an esteemed academic journey, Dr. Kariisa’s accolades include an Honorary PhD in exemplary community service from the United Graduate College inTexas, an MBA from United States International University in Nairobi, Kenya, a Master’s degree in Computer Engineering from Huazong University in China, and a Bachelor’s degree in Statistics from Makerere University.
    Dr. Kariisa pursued PhD research in Computer Security and Identity Management at Security of Systems Group, Radboud University in Nijmegen, Netherlands. As a dynamic educator, he has shared his expertise as a lecturer of e-Government and Information Security at both Makerere University and Radboud University.

    Dr Kin did his PhD research in Computer Security and Identity Management at Security of Systems Group, Radbond University in Nigmegen, Netherlands. He previously served as a lecturer of e-Government and Information Security at Makerere University in Kampala, Uganda and Radbond University in Netherlands.

    Dr Kin did his postgraduate courses in Strategic Business Management, Strategic Leadership Communication and Strategies for Leading Successful Change Initiatives at Harvard University, Boston USA.

    • Other current and previous roles played by Dr Kin Kariisa:
    • Lecturer of e-Government and Information Security to graduate students at Makerere University, Kampala and Radbond University in the Netherlands
    • Director of Eco Bank Uganda Limited, one of the largest banks in Africa
    • Chairman of the National Association of Broadcasters, an umbrella industry association for all Television, Radio and online broadcasters in Uganda.
    • Chairman of Board of Directors of Nile Hotel International, that owns the leading hotel in Uganda, Kampala Serena Hotel.
    • Chairman of Board of Directors of Soliton Telmec Uganda, the leading telecom company in Optic fibre business managing over 80% of optic fibre in Uganda.