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CUSTOMER LOYALTY

SA banking giant wins regional loyalty award for its eBucks offering

By our News Team | 2023

FNB celebrates being recognised as a technology leader and the Middle East and Africa Regional Loyalty Champion of the Year.

The rewards programme offered by South African-based FNB bank to its customers – known as eBucks – has been recognised as a global leader at the recent 2022 International Loyalty Awards.

FNB, also referred to as First National Bank, was named Middle East and Africa Regional Loyalty Champion of the Year. In addition, it was recognised for Best Use of Technology.

Customer Loyalty

Photo courtesy of FNB

The International Loyalty Awards celebrate excellence and innovation among businesses that go above and beyond expectations. Regional honours are also granted to brands that have demonstrated the most inventive and engaging loyalty programme in their industry.

“eBucks Rewards was founded over 20 years ago to facilitate eCommerce and shape consumer financial behaviour through partnerships with customers and partner retailers,” says Jacques Celliers, CEO of FNB.

eBucks pays for goods and services digitally

“In many respects, eBucks was also an innovative currency, as it allowed customers to use their eBucks to pay for goods and services digitally. Today, eBucks is South Africa’s most aspirational platform-based rewards programme, with a focus on providing members and partners with real and meaningful value.”

“eBucks has paid out billions in rewards to customers since its inception and has an industry-leading earn-to-spend ratio, with most customers using their eBucks within days.”

According to Forbes business magazine, loyalty programmes are among the technologies that have seen an increase in adoption due to the newfound focus on digital transformation. It quotes MarketsandMarkets, the international growth consultancy, as forecasting that the global loyalty management market size will grow from US$8.6-billion in 2021 to $18.2-billion in 2026.

This is not FNB’s only recent accolade. It was also named as the Most Valuable Financial Services Brand for the third year in a row in Kantar BrandZ’s Top 30 Most Valuable South African Brands 2022.

Dr Kin Kariisa

Group CEO - Next Media

Dr. Kin Kariisa is an extraordinary force at the helm of Next Media Services, a conglomerate encompassing NBS TV, Nile Post, Sanyuka TV, Next Radio, Salam TV, Next Communication, Next Productions, and an array of other influential enterprises. His dynamic role as Chief Executive Officer exemplifies his unwavering commitment to shaping media, business, and community landscapes.
With an esteemed academic journey, Dr. Kariisa’s accolades include an Honorary PhD in exemplary community service from the United Graduate College inTexas, an MBA from United States International University in Nairobi, Kenya, a Master’s degree in Computer Engineering from Huazong University in China, and a Bachelor’s degree in Statistics from Makerere University.
Dr. Kariisa pursued PhD research in Computer Security and Identity Management at Security of Systems Group, Radboud University in Nijmegen, Netherlands. As a dynamic educator, he has shared his expertise as a lecturer of e-Government and Information Security at both Makerere University and Radboud University.

Dr Kin did his PhD research in Computer Security and Identity Management at Security of Systems Group, Radbond University in Nigmegen, Netherlands. He previously served as a lecturer of e-Government and Information Security at Makerere University in Kampala, Uganda and Radbond University in Netherlands.

Dr Kin did his postgraduate courses in Strategic Business Management, Strategic Leadership Communication and Strategies for Leading Successful Change Initiatives at Harvard University, Boston USA.

  • Other current and previous roles played by Dr Kin Kariisa:
  • Lecturer of e-Government and Information Security to graduate students at Makerere University, Kampala and Radbond University in the Netherlands
  • Director of Eco Bank Uganda Limited, one of the largest banks in Africa
  • Chairman of the National Association of Broadcasters, an umbrella industry association for all Television, Radio and online broadcasters in Uganda.
  • Chairman of Board of Directors of Nile Hotel International, that owns the leading hotel in Uganda, Kampala Serena Hotel.
  • Chairman of Board of Directors of Soliton Telmec Uganda, the leading telecom company in Optic fibre business managing over 80% of optic fibre in Uganda.