
Does an iconic brand really need to react to changing preferences?
Companies spend fortunes on tracking changing customer preferences and then adapting to them. But it seems brands like Disney may be exempt.

Companies spend fortunes on tracking changing customer preferences and then adapting to them. But it seems brands like Disney may be exempt.

Marketing deal would cost around US$51.8-million over three years and aim to boost international tourism. But critics are unconvinced.

Changing consumer expectations mean many CX strategies won’t win and retain customers in this new business environment, study finds.

Organisation’s mission is to offer education, insights and events that help drive the evolution of the retail industry around the world.

Sector must take advantage by finding fresh routes to traveller engagement and new ways of building customer experiences.

More than 300 exhibitors representing 15 African countries are already registered, along with 275 buyers from 45 countries.

Global e-commerce giant is said to have postponed SA launch to late 2023 and paused Nigerian market entry until further notice.

On a continent where huge numbers of young people are embracing non-traditional mediums, the rise of podcasting seems assured.

Nearly half of executives interviewed by Deloitte say they face difficulty with developing or implementing the technology.

Issue 4 2022 of Strategic Marketing for Africa, the magazine for deep-thinking industry professionals, provides key 2023 insights.

Study identifies ‘global macro movements’ across human behaviour that will shape business, culture and society in the coming year.

The Department of Justice is seeking a breakup of Google’s business that brokers digital advertising across much of the internet.

Fast-growing voice technology may be a more effective way to deliver call-to-action product messages than putting them in writing.

But too many soft KPIs and the wrong KPIs are a rising concern for agencies, a study by the World Federation of Advertisers finds.
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