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Customer loyalty

Customer Loyalty

More than a quarter of those surveyed said they were ‘less loyal’ now, and researchers warn that ‘habit’ is not ‘loyalty’.

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Marketing ethics

Marketing Ethics

Online betting business which sent out 150 000 unwanted marketing messages is ordered pay US$2,6-million and review all operating procedures.

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Customer loyalty

Customer Loyalty

Organisations have had to rethink their relationships with customers, meaning traditional tactics are no longer being sufficient.

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Marketing awards

Marketing Awards

Top Unilever marketer is honoured by the World Federation of Advertising for her rapid impact at the company in challenging circumstances.

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Market positioning

Market Positioning

Covid and other factors make for a highly uncertain environment for brands. But battening down the hatches isn’t necessarily the answer.

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Marketing ethics

Marketing Ethics

Research emphasises how our children live in a highly commercialised world; one that bombards them constantly with consumption messages.

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