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Pick n Pay says revamped home-delivery app is driving strong growth

By our African Marketing Confederation News Team | 2025

App was relaunched in April 2025 after three years of development and is claimed to have boosted on-demand grocery retail turnover by 40%.

Pick n Pay, the struggling South African supermarket chain, says its revamped home-delivery all – call asap! – is delivering impressive results, with on-demand grocery retail turnover growing 40% year-on-year in the first half of the 2026 financial year. 

Photo: Pick n Pay

Home-delivery services have boomed in SA and the Pick n Pay service is competing against Sixty60, the market-dominating home delivery service of the Checkers retail chain. 

 

Pick n Pay updated its app in April this year and relaunched it amidst much fanfare, claiming the app’s search functionality had been significantly enhanced with a refined AI engine that delivers superior results. 

 

“The three full years of work to completely overhaul the app’s technology infrastructure, both on the back-end technology and on the front-end, have been worth it,” says Enrico Ferigolli, Pick n Pay Executive Head: Online.  

 

“Customers can now shop, earn, and save all in one seamless, intelligent and rewarding experience,” he adds in a press release. 

 

Ability to select preferred stores for delivery 

 

According to Pick n Pay, customers have particularly praised the ability to select preferred stores for delivery, access to the chain’s national network of hypermarkets with extended product ranges, and the functionality to spend Smart Shopper loyalty points. 

 

“The large majority of [customer] shops start with a search, so we optimised this feature,” Ferigolli says. “This best-in-class search knows what you previously bought, prioritising search results that match your shopping behaviour.” 

 

Pick n Pay’s full website relaunch, which enabled on-demand ordering capability, has resulted in over 200% growth in weekly website orders, the press release states. 

 

Growth remains strong across company-owned stores and franchise supermarkets have become a significant contributor to online expansion. 

 

A partnership with banking group FNB – and the ability of Pick n Pay customers to utilise its eBucks loyalty programme – is also said to be helping to drive the growth. 

 

“We have ambitious plans for further innovation in the coming year, including shopping lists, easy re-ordering of previous purchases, and meal planning features to help customers answer the question of ‘what’s for dinner’ more easily,” says Ferigolli. 

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Jason Lottering
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    Dr Kin Kariisa

    Group CEO - Next Media

    Dr. Kin Kariisa is an extraordinary force at the helm of Next Media Services, a conglomerate encompassing NBS TV, Nile Post, Sanyuka TV, Next Radio, Salam TV, Next Communication, Next Productions, and an array of other influential enterprises. His dynamic role as Chief Executive Officer exemplifies his unwavering commitment to shaping media, business, and community landscapes.
    With an esteemed academic journey, Dr. Kariisa’s accolades include an Honorary PhD in exemplary community service from the United Graduate College inTexas, an MBA from United States International University in Nairobi, Kenya, a Master’s degree in Computer Engineering from Huazong University in China, and a Bachelor’s degree in Statistics from Makerere University.
    Dr. Kariisa pursued PhD research in Computer Security and Identity Management at Security of Systems Group, Radboud University in Nijmegen, Netherlands. As a dynamic educator, he has shared his expertise as a lecturer of e-Government and Information Security at both Makerere University and Radboud University.

    Dr Kin did his PhD research in Computer Security and Identity Management at Security of Systems Group, Radbond University in Nigmegen, Netherlands. He previously served as a lecturer of e-Government and Information Security at Makerere University in Kampala, Uganda and Radbond University in Netherlands.

    Dr Kin did his postgraduate courses in Strategic Business Management, Strategic Leadership Communication and Strategies for Leading Successful Change Initiatives at Harvard University, Boston USA.

    • Other current and previous roles played by Dr Kin Kariisa:
    • Lecturer of e-Government and Information Security to graduate students at Makerere University, Kampala and Radbond University in the Netherlands
    • Director of Eco Bank Uganda Limited, one of the largest banks in Africa
    • Chairman of the National Association of Broadcasters, an umbrella industry association for all Television, Radio and online broadcasters in Uganda.
    • Chairman of Board of Directors of Nile Hotel International, that owns the leading hotel in Uganda, Kampala Serena Hotel.
    • Chairman of Board of Directors of Soliton Telmec Uganda, the leading telecom company in Optic fibre business managing over 80% of optic fibre in Uganda.