Influencer strategies are gaining prominence among business-to-business brands and outperforming brand-only marketing by 67%.
Global companies are turning to Africa for marketing expertise
By our News Team | 2021
Of the three top countries for outsourcing business processes such as call centres and content creation, two are in Africa.
South Africa has long been recognised as a call centre destination. This is thanks to it having similar time zones to Europe, a high degree of English proficiency, a skilled workforce, digital infrastructure and attractive exchange rates.
South Africa is now the most favoured location for offshore customer experience delivery worldwide, according to the 2021 Front Office BPO Omnibus Survey. Egypt is second.
As a result, local marketing and communications companies have found their services are in demand by global brands. This comes as corporates become increasingly comfortable working across time zones and countries. Brands are now able to pick the best talent, at the best price, regardless of location – and Africa enjoys some of the advantages of that.
BPO is Business Process Outsourcing. The BPO trend has now broadened to include content production, marketing and communications support.
Photo by June Heredia @ Unsplash
“Global powerhouses are realising that they can secure internationally competitive services, at competitive costs, by working across borders,” says Adam Hunter, Head Honcho at integrated communications agency Hook, Line & Sinker (HLS). HLS is responsible for writing and content development.
South African businesses are also well positioned to service international companies looking to expand into other parts of Africa.
The continent has a fast-growing population of more than one billion people and rapid urbanisation. This presents an attractive prospect for global brands, given that economic growth has slowed around the world, HLS says.
And although other markets in Africa have continued to develop, South Africa remains the business hub for sub-Saharan Africa.
“South Africa’s complex business landscape and multicultural society provides an excellent training ground for media and marketing specialists, who have to work with sophisticated audiences and multiple viewpoints. In an increasingly globalised world, South African experience is coming to the fore,” concludes Hunter.
Source: Hook, Line & Sinker (HLS)
Pieter Boone steps down after a short tenure and is being replaced by Sean Summers, who was CEO until 2007.
Demand for Louis Vuitton and Chanel has declined, study finds. But Balenciaga is on the rise, despite being embroiled in controversy.
Study sets out to determine how valuable product recommendation systems are to online shoppers, rather than the retailer.
Singer-songwriter and global sporting brand have a history of launching disruptive fashion takes on sport styles.
Digital innovations by businesses on the continent will fail unless they are accompanied by high levels of customer trust, study finds.
Wars. Inflation. Infrastructure failure. In spite of difficult times, consumers are making a conscious decision to choose ‘Joy’.
Department of Outdoor Advertisement & Signage becomes one of 11 new members as WOO’s global membership surges.
The most effective strategy to boost email results is email list segmentation. Also test each mail beforehand and avoid bombarding people.
Worryingly, researchers find that 92% of content marketing ads served during one EPL weekend breached key advertising regulations.
An increase in fake reviews and false information, as well as flouting of consumer protection laws, are all possible results of the AI boom.