E-COMMERCE SCAMS

Warning that Black Friday and Cyber Monday also attract the scammers

By our News Team | 2021

Rise in online shopping equates to more dubious e-commerce sites that damage consumer confidence and result in lost revenue for businesses.

Black Friday and Cyber Monday sales are becoming increasingly important to African retailers and are, in many instances, the kick-off to the traditional holiday shopping season.

But as online shopping becomes a bigger part of the African retail equation, so too do e-commerce scams that both damage consumer confidence and result in lost revenue for legitimate businesses.

In the lead-up to this all-important long weekend of shopping, threat-intelligence platform FortiGuard Labs has observed an increased number of scams involving counterfeit websites that appear to be legitimate e-commerce sites. FortiGuard is part of Fortinet, a prominent cybersecurity company.

Image by LillyCantabile from Pixabay

It warns that fake e-commerce sites are quickly becoming the latest threat to consumers and cover a wide range of products to lure potential buyers.

“We recently came across a live, active scam that leverages the look and feel of the world’s largest companies and their respective trademarks to compel and lure victims into making purchases from their site,” FortiGuard Labs notes in a blog post.

Dubious sites use the same template

“These sites are in no way affiliated with the trademark/IP owner, and are recognisable in part because they use the same template over and over in a digital game of ‘whack-a-mole’ (meaning that as soon as one site gets shut down, another one immediately pops up somewhere else).”

Among the prominent real-life brands that appear on these scam sites (obviously without their knowledge) are power tool giants Ryobi and Makita, coffee companies Nespresso and Keurig, and camping equipment company Coleman.

FortiGuard Labs says the scam e-commerce websites it has observed have the following characteristics in common:

The domain names have only been registered for a few days to a few months.
All sites are registered with the same registrar.
They use ‘.top’ and ‘.shop’ top-level domains (although ‘.com’ is also common).
They use stolen imagery.
They contain numerous grammatical errors and inconsistencies in statements.
Social Media buttons do not resolve anywhere, or go to accounts that either do not exist or have been deleted.
Their web-hosting providers utilise content delivery networks (CDN) to remain anonymous via an IP address that cannot be traced.

According to the website Ecommerce News, quoting international statistics, retail stores now see 30% of all sales occurring from Black Friday through until Christmas. “This marks the actual Black Friday as the day that kicks off the busiest shopping season,” it says.

A passenger jet at a gate viewed from the nose with a sunset sky and dark clouds in the background

Airline body urges African governments to act on opening market access

‘Strategies don’t move people. Now it is time to make the difficult decisions and execute them,’ senior executive stresses.

Two hockey players battle for the puck along the boards during a game one in blue and one in white

Uganda Tourism Board partners with major European ice hockey league

UTB says its ambition is to turn the visibility into interest, bookings and more visitors choosing to explore Uganda.

Two young women sit together looking at a tablet one in an orange sweater holds a bottle while the other in a pink hoodie eyes the screen

Researchers explain why 10-second micro ads outperform longer spots

Short ads shown on TV increased website visits within five minutes of airing by 10-40% compared with longer advertisements.

Worker on a ladder painting the yellow storefront of a corner shop labeled supeco and label vie with shoppers and parked vehicles nearby

Competition continues to grow in the Moroccan supermarket sector

Supeco’s rapid expansion shows how the discount model is becoming a bigger part of grocery retail in the North African country.

Gold hotel toiletries sachets arranged on a marble bathroom counter including a vanity kit and shower gel beside a glass

Study identifies harmful paradox behind well-meaning green efforts

Consumers reward visible eco-friendly additions such as reusable bottles, but give little credit to businesses that reduce or remove products.

Medical professional in a white coat and pink hairnet demonstrates handwashing at a stainless steel station while soldiers watch nearby

President Mahama commissions expanded evaporated milk facility in Ghana

Nestlé believes Ghana will continue to play a leading role in the future of Central and West Africa.

Diverse group of people posing for a group photo in a bright lobby under an empa banner with 'this is possibility ' text above

Momentum beginning to build for 2027 ACCS gathering in Addis Ababa

Ethiopia’s marketers gather to celebrate hosting next year’s conference – but with an eye on the hard work ahead.

Young woman with curly hair smiling while looking at her phone outdoors wearing earphones

PwC report examines the future of African entertainment and media

Tech is creating more ways for audiences to connect, but lasting value will come from understanding the people behind those connections.

Four professionals in blue protective coats and hairnets cut a blue ribbon during a factory ceremony celebrating a ribbon cutting event

Unilever investment expands its Vaseline production capacity in Africa

The new production line at the historic Maydon Wharf facility in Durban will address growing international demand.

Group of formally dressed award winners posing on stage with trophies at the world cruise awards ceremony

World MICE Awards in Jamaica honour best African and global achievers

Tanzania, Kenya, Zimbabwe, Ethiopia and South Africa all feature in the African meetings, incentives, conferences and exhibitions awards.

Five adults in a rural village square talk holding notebooks and papers as they discuss together at sunset

AI won’t replace market research. But it will expose weak strategy

Much of the broader conversation around AI in market research assumes conditions that do not consistently exist across many African markets, writes Soyinka Witness.