BRAND EMPATHY

How emphasising brand ownership by a particular group creates empathy

By our African Marketing Confederation News Team | 2025

Promoting ownership by minorities or disadvantaged groups impacts consumer perceptions, especially during crises, study finds.

In an era of increasing diversity, ownership descriptions such as ‘Black-owned’ or ‘female-owned’ have become more than a point of pride – they are a strategic tool for branding. 

 

A new study published in the American Marketing Association’s Journal of Marketing explores how promoting ownership by minorities or historically disadvantaged groups impacts consumer perceptions, especially during crises. 

 

The study, titled ‘The Minority Ownership Awareness Effect: When Promoting Minority Ownership Increases Brand Evaluations’, is authored by two US academics, Esther Uduehi from the University of Washington and Aaron Barnes from the University of Louisville.

Photo by RDNE Stock project from Pexels

Their findings reveal that disclosing ownership by people who have suffered disadvantage – such as women or those belonging to particular racial, ethnic or other groups, may lead to more favourable brand evaluations after product failures because consumers empathise with these businesses. 

 

Uduehi explains that highlighting ownership by a particular group doesn’t just signal diversity – it fosters trust and loyalty. “Our research shows that transparency can create resilience during challenging times,” Uduehi says. 

 

Among the study findings: 

 

  • Empathy drives consumer forgiveness: Labels emphasising ownership by minorities and disadvantaged groups elicit empathy by framing brands as underdogs that face unique challenges. This narrative encourages consumers to be more forgiving when product failures occur, such as quality issues or delivery delays. 

 

  • Motivation to avoid prejudice: Consumers who are motivated to avoid appearing prejudiced are especially likely to react positively to such ownership labels during product failures. 

 

  • Limits of the effect: The study finds that this forgiveness does not extend to moral failings such as unethical behaviour or discriminatory practices. Consumers are less tolerant of such issues, regardless of ownership. 

 

“This study underscores the power of empathy in branding,” says Barnes. “However, brands must be mindful of the limits of this effect. Transparency works best when paired with consistent ethical practices.” 

 

Implications for marketers 

The researchers say findings provide actionable insights for businesses and their marketing teams seeking to differentiate themselves in competitive markets: 

 

  • Strategic use of ownership labels: Brands should consider incorporating descriptions such as ‘Black-owned’ or ‘woman-owned’ into their marketing strategies. These labels can foster emotional connections with consumers and build trust. 

 

  • Navigating product failures: During crises, highlighting ownership by minorities or disadvantaged groups can soften consumer backlash. By framing challenges as part of a broader underdog narrative, businesses can maintain loyalty and trust. 

 

  • Maintaining ethical standards: While these ownership labels can mitigate product-related issues, they do not shield brands from ethical scrutiny. Businesses must prioritise consistent ethical practices to avoid eroding trust. 

 

“This research provides a win-win for brands and consumers,” notes Barnes. “When businesses embrace inclusivity and transparency, it creates better outcomes for everyone.” 

 

You can find out more about the study here.

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Rozanne
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    Dr Kin Kariisa

    Group CEO - Next Media

    Dr. Kin Kariisa is an extraordinary force at the helm of Next Media Services, a conglomerate encompassing NBS TV, Nile Post, Sanyuka TV, Next Radio, Salam TV, Next Communication, Next Productions, and an array of other influential enterprises. His dynamic role as Chief Executive Officer exemplifies his unwavering commitment to shaping media, business, and community landscapes.
    With an esteemed academic journey, Dr. Kariisa’s accolades include an Honorary PhD in exemplary community service from the United Graduate College inTexas, an MBA from United States International University in Nairobi, Kenya, a Master’s degree in Computer Engineering from Huazong University in China, and a Bachelor’s degree in Statistics from Makerere University.
    Dr. Kariisa pursued PhD research in Computer Security and Identity Management at Security of Systems Group, Radboud University in Nijmegen, Netherlands. As a dynamic educator, he has shared his expertise as a lecturer of e-Government and Information Security at both Makerere University and Radboud University.

    Dr Kin did his PhD research in Computer Security and Identity Management at Security of Systems Group, Radbond University in Nigmegen, Netherlands. He previously served as a lecturer of e-Government and Information Security at Makerere University in Kampala, Uganda and Radbond University in Netherlands.

    Dr Kin did his postgraduate courses in Strategic Business Management, Strategic Leadership Communication and Strategies for Leading Successful Change Initiatives at Harvard University, Boston USA.

    • Other current and previous roles played by Dr Kin Kariisa:
    • Lecturer of e-Government and Information Security to graduate students at Makerere University, Kampala and Radbond University in the Netherlands
    • Director of Eco Bank Uganda Limited, one of the largest banks in Africa
    • Chairman of the National Association of Broadcasters, an umbrella industry association for all Television, Radio and online broadcasters in Uganda.
    • Chairman of Board of Directors of Nile Hotel International, that owns the leading hotel in Uganda, Kampala Serena Hotel.
    • Chairman of Board of Directors of Soliton Telmec Uganda, the leading telecom company in Optic fibre business managing over 80% of optic fibre in Uganda.