
We know AI influencers aren’t real – so why do we trust them?
Researchers describe AI influencers as having a ‘dual identity’. Consumers evaluate both ‘person’ and ‘technology’ identities at once.
SUSTAINABILITY
By our News Team | 2021
Study by the FMCG company in 54 markets found that a commitment to sustainability was often the deciding factor in joining.
Unilever, the global FMCG giant with some of the world’s most successful brands in its stable, says its commitment to sustainability is helping it to attract top talent.
According to the company, its reputation for putting purpose before profit has been a deciding factor for recruiting employees in many of the markets in which it operates.
Speaking at a recent Future of Ecommerce conference organised by Econsultancy, the international e-marketing specialist, Unilever’s Claire Hennah said research among its staff in 54 markets showed that sustainability was the main reason people choose to join the business.
“We have an incredible workforce of people who are so passionate [about sustainability]. It’s one of the core reasons people are joining Unilever. They have the passion to really lead the agenda and have the difficult conversations with retailers, listen to consumers and work with partners,” she said.
Photo by Akil Mazumder from Pexels
Brand purpose grows brand power
“It’s quite straightforward for us; brand purpose grows brand power and brand power drives market share and hence growth.”
“We really firmly believe that companies with purpose last, brands with purpose grow and people with purpose thrive. Now, we know that sustainability matters more to people than ever, particularly to young people,” stated Hennah, who is Vice-President of Global Ecommerce.
She added that consumers have a desire to be more sustainable, but they expect brands to make it more affordable, understandable and transparent.
“People are very aware of greenwashing. They need to be able to decipher and understand the choices they’re making so we can also communicate with them better,” said Hennah. “Consumers don’t want to pay a premium for making sustainable choices.”

Researchers describe AI influencers as having a ‘dual identity’. Consumers evaluate both ‘person’ and ‘technology’ identities at once.

Reputation and trust, once modest influences on hotel choice, have become some of the strongest predictors of patronage, study finds.

South African brands are increasingly setting the global benchmark for customer loyalty strategies, organisers say.

Global influences among younger consumers are still present, but they are being filtered through a distinctly Zambian lens.

Researchers find that lack of perceived ‘genuine care’ is the mechanism connecting AI involvement to lower trust ratings.

Explore the 2026 AMC Conference speaker line-up. Top African marketing voices gather in Zambia to tackle AI, AfCFTA, and brand power. Register today.

New industry currency will bring South African television and online video audiences together in a single measurement system.

Making people feel that an event space reflects their values leads to long-term loyalty and spending. FOMO also plays its part.

Norms may change, but right now it’s better to err on the side of caution when using AI in advertisements, study finds.

GeoPoll insights report from Kenya, Nigeria and South Africa finds that quality remains the key purchase driver in FMCG.

As the country celebrates Heritage Month, Takealot embarks on a campaign to speak to consumers in all 12 official languages.