Can AI and chatbots really deliver customer service excellence?
Organisations must harness the power of AI to free up their people to do what no robot can do – truly connect with customers.
Organisations must harness the power of AI to free up their people to do what no robot can do – truly connect with customers.
Customer satisfaction is on the decline in the brave new world of work, new research into remote-hybrid work finds.
Organisations must harness the power of AI to free up their people to do what no robot can do – truly connect with customers.
Organisations must harness the power of AI to free up their people to do what no robot can do – truly connect with customers.
This can be useful for marketers who need to analyse customer data sets, but can’t use identifiable personal information.
Changing consumer expectations mean many CX strategies won’t win and retain customers in this new business environment, study finds.
Using marketing technology shouldn’t necessarily replace real-life customer interactions, but martech can enhance the relationship.
Unique circumstances mean that African-based businesses still frequently still lag their international competitors in CX, study finds.
More and more South Africans want to shop using social media networks, but many people still prefer to research online and shop offline.
Survey finds two-thirds of people prefer to use social media during the buying process, but younger consumers are particularly unhappy.