LATEST news

Liquor retailing

Liquor Retailing

Off-trade liquor retail strategies are evolving in size and sophistication, in part due to changes in habits driven by the pandemic.

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Customer experience

Customer Experience

Survey finds two-thirds of people prefer to use social media during the buying process, but younger consumers are particularly unhappy.

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Influencers

Influencers

Influencers selling products through live-streamed events must show they have qualifications to discuss medicine, law and other key topics.

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Amc member news

AMC Member News

Institute’s AGM hears of ambitious plans, including expansion of the Ghana Customer Satisfaction Index that launched in 2021.

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Retail research

Retail Research

Retail brands will have access to data on how shoppers are reacting to their products, campaigns and in-store promotions.

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Generation z

Generation Z

It’s a young and growing consumer audience that knows what it wants from brands – so it’s vital to speak their language.

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Shopper trends

Shopper Trends

New study explores what motivates SA online shoppers, where they get their ideas from, and how they research before they shop.

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Youth sentiment

Youth Sentiment

Covid and economic instability have created short-term pessimism, but over two thirds think they will lead better lives than their parents.

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Future proofing

Future-Proofing

The dramatic and rapid move to digital experiences during Covid gives insights as to how to plan for the next black swan event.

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Brand strategy

Brand Strategy

Winning with upmarket shoppers requires the delivery of seamless online and offline brand experiences for customers.

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