
Can AI and chatbots really deliver customer service excellence?
Organisations must harness the power of AI to free up their people to do what no robot can do – truly connect with customers.

Organisations must harness the power of AI to free up their people to do what no robot can do – truly connect with customers.

Multi-channel retailing has become crucial to the sales strategy of any brand, including digital-natives that started as online-only.

Hloni Mohope is to move from her KFC South Africa role to become Chief Marketing Officer for the brand in Central and Eastern Europe.

Can they get a foot in the door and take market share from the big global sneaker names? African brands think they can.

Chartered Institute of Marketing (CIM) reports on conference presentation urging marketing leaders to change their world view.

New Australian study find that images, rather than colours, are much better at signalling product variety.

AMC’s range of Short Courses is designed to complement the study and career-growth initiatives offered by our member countries.

Experienced marketer Hazel Chimhandamba joins the Hollard Group as it seeks new growth markets on the continent.

Business-to-business strategies tend to be serious – and similar. Maybe it’s time to include a bit more ‘vibe’ into your endeavours?

The immediacy of social media and the 24-hour news cycle makes newsjacking a viable marketing tactic. But beware of the pitfalls.

Parusha Partab, Group Strategy Director at Wunderman Thompson, is honoured as 2023 Strategic Planner of the Year.

Issue 3 2023 of Strategic Marketing for Africa, the magazine for deep-thinking industry professionals, provides in-depth insights.

New role covering the EMEA region emphasises that clients now expect integrated solutions from their agencies.

March 2024 event will be the first in-person WOO event to take place on the continent and follows successful Asia regional gathering.
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